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Customer Service

Product Questions?

Contact Us

International Full Tilt Contact Information

Email your domestic subsidiary directly via the list below.

Find your local distributor:

Retail Returns

Retail Returns

If your Full Tilt product was purchased from a local retailer rather than from fulltiltboots.com, you must bring your product back to the retailer.

Please do not contact Full Tilt regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased from fulltiltboots.com and were fulfilled and shipped directly by Full Tilt.

Warranty

Warranty Returns

Email your domestic subsidiary directly via the list below.

Find your local distributor:

Product Availability

Where Can I Find Full Tilt Products?

Full Tilt products are sold at numerous online and retail stores. To locate the Full Tilt dealer nearest you, please check out our Dealer Locator.

Replacement Parts

Replacement Boot Parts

If you have a user serviceable product NOT under warranty and you would like to purchase a replacement part, please contact your domestic distributor. You may send an email to them.

All tongues, liners, boot boards, upper cable inserts, forward lean inserts, power straps, and replacement heels are all sold as a pair - for a pair of boots.

All buckles and cables are sold singularly with one per package. If you are in need of (2) you will need to order (2).

Tips for Product Use

Using Custom Footbeds

You can use your own footbeds in Full Tilt boots if you heat mold the liners. This will allow the bottom of the liners to mold to the your footbeds.

Please have a professional boot fitter perform this for you. Make sure to heat up the boots before inserting the footbeds and molding the liners to your feet.

Full Tilt Instruction Manual

View our Instruction Manuals below or click here to download a copy of our Instruction Manual...

Sticker Requests

Can You Please Send Me Free Full Tilt Stickers?


Sure!
Just send us a standard size (no insanely big envelopes), self addressed, stamped envelope inside the envelope you mail to us and we’ll stuff it with stickers and mail it back to you.

Letters, ideas, entertaining pics are always appreciated by the sticker guy.

Mail to: FULL TILT in your country, Attn: FREE STICKERS PLEASE!

FULL TILT CANADA
1 Westside Drive, Unit #7
Toronto, Ontario
Canada M9C 1B2

FULL TILT EUROPE
Seeshaupter Strasse 62
D-82377 Penzberg
Germany
+49 8856 901 0

FULL TILT UK
1 BROOKLANDS
MOONS MOAT DRIVE
REDDITCH
B98 9DW
ph: 01527405410

FULL TILT JAPAN
COI Nishi-sando Building 7F
3-28-6 Yoyogi, Shibuya-ku
Tokyo 151-0053, Japan
9-011-81-3-3320-8495

FULL TILT AUSTRALIA
BENTLEY SPORTS
PO BOX 2615
CHELTENHAM, 3192
VICTORIA, AUSTRALIA

FULL TILT NEW ZEALAND
NEW ZEALAND
SPORTIVE NZ
PO BOX 8659
CHRISTCHURCH, NEW ZEALAND

Company Info

Full Tilt Info

Full Tilt Contact Info

Click here to visit our Contacts page.

Full Tilt News

The best way to stay informed about what's been going on in the world of Full Tilt is to follow our News page.

Full Tilt Careers

For Full Tilt job postings visit the K2 Sports Careers site.

The Full Tilt Story

Curious about how we got started? Check out our story here.

2015-2016 Full Tilt Catalog

For Full Tilt Boots catalog click here.

2015-2016 Full Tilt Boots Specs

To download a Full Tilt Boots comparison chart click here.

Full Tilt Boots - Privacy Policy

Atlas Privacy Policy

Effective Date: November 17, 2009
Updated March 17, 2017

Atlas Snow-Shoe respects your privacy, and we are committed to protecting it. We provide this Privacy Policy ("Policy") to describe the personal information that is collected when you sign up to receive email from Atlas Snow-Shoe, in our online stores, use our websites or other products or services, or when you otherwise interact with us. In addition to this Policy, for certain special offers, areas of our website, or certain services or activities, we may supply different or additional personal information practices and terms specific to those programs.

By using our site, signing up for email, using our other products or services, or otherwise providing information to us, you are accepting the practices described in this Policy.

Scope of This Privacy Policy

This Policy applies to personally identifiable personal information, or "personal information," that we collect when you sign up to receive email, shop in our stores, visit any of our websites (collectively, the "site"), or use or access our other products or services. It also applies to personal information we collect when you otherwise interact with us, such as when you make a payment, place an order, sign up for an activity, or contact customer service. This Policy also applies to personal information that we may receive from our partners and third-party sources.

Personal Information

Personal information under this Policy is personal information that we directly associate with a specific person such as the person's name, address, phone or fax number, email address, account information (e.g., member account, credit card information and online registration), online activities or other specific personal information. Because of the broad range of services and product offerings, we collect other very specific personal information. For instance, we may collect age or date and year of birth and the number of children in your family. Our definition of personal information does not include "aggregate" personal information. This is information that we collect about a group or category of services or people that does not contain any personal information or from which we or our agents remove any personal information.

Collection of Personal Information

We collect personal information about you in the normal course of our business when you shop on our site or when you use our services or otherwise interact with us. Various ways in which we may obtain personal information from you are described below.

Personal Information You Provide. We collect personal information that varies with your purchases, interests, and activities and what you chose to provide to us. We collect personal information when you sign up for, purchase, or use our products or services, when you sign up to receive email, or when you email, call or otherwise communicate with us. You may submit personal information with a job application or in your resume that you provide as part of an employment application process. We also collect personal information when you call or email our customer service representatives, or when you contact us about a product or service you have previously purchased. In some cases, the personal information we ask you to provide will be mandatory for purposes of participating in a particular activity or service. If you do not provide this personal information, your participation may be limited or prohibited.

Automatically Collected Personal Information. We receive certain types of personal information automatically whenever you use our services. For example, when your web browser accesses our site, we obtain certain types of personal information, such as your IP address, country of location, the type of browser you use, and the page you visited before visiting our site.

Personal information From Other Sources. We may receive personal information about you from other sources. For example, we may receive creditworthiness or other financial personal information when you fill out a job application. We may also purchase certain personal information from others to better inform you about our products, services, and offers that we think will interest you. This Policy applies to personal information we obtain from other sources as well as to any personal information that we add to or combine with personal information otherwise covered by this Policy.

Our Use of Personal Information

We use the personal information we collect for a variety of purposes; for example, to provide products or services, process and complete transactions, ship or otherwise deliver goods or services, respond to requests, make internal business decisions, evaluate available offers and make decisions about services offered, protect our rights or property, create products and services, anticipate and resolve actual or potential problems with our products and services, and inform you of products, services and offers that we believe you will find of interest.

Below are some additional, more specific examples of how we use personal information:

  • We use your name and postal address to provide our printed catalog and other materials via the mail. Atlas Snow-Shoe sends emails about news, clinics and events, and general promotions.
  • We use your billing and credit card personal information to process your orders for products and services, to deliver products and services to you, and to bill you for them.
  • We may use your personal information to verify and validate your identity.
  • If you submit a job application or resume to us, we may use the personal information in the application or resume to communicate with you and, subject to laws and regulations that govern our consideration of that personal information, to evaluate your qualifications for employment.
  • We may aggregate information about your activities and services to help us determine your potential interest in other products or services.
  • For marketing and similar purposes, we may use personal information to offer products and services from us or others. We also offer opt-out choices, which you may access by clicking on the link at the bottom of the email.
  • We offer outdoor experiences and other events that take place in other countries and, in a global economy, we do not conduct every aspect of our business in just one country. We may transfer personal information about you worldwide in any manner consistent with this Policy.
  • We keep information as a record of our interactions with you. If you place an order or otherwise deal with us or our representatives over the telephone, we may record the conversation. Personal information referenced in the call may be recorded or entered into another media (e.g., a computer). We may also keep logs of online chat and emails we receive from you.
  • We may provide notice of unauthorized access or other invasions of certain security systems, as required by law or otherwise. We may do so by posting notice on our site or sending notice to any email address we have for you, or by other means. You understand that notice to you will count as notice to others using your account or membership and you agree to pass this notice on to them.
  • We may use personal information about you to deal with legal process, below, and to comply with corporate laws that allow you to examine certain corporate books and records (such as minutes of member meetings and names and addresses of members entitled to vote).
  • We may use personal information about you in an attempt to do any or all of these kinds of things: (i) prevent or investigate fraud, crimes, unauthorized use of personal information or the site, or economic or personal harm to anyone; (ii) facilitate product recalls; and (iii) to investigate, protect, defend, or enforce rights and property of Atlas Snow-Shoe or anyone else. In listing these types of actions where we may use personal information, we are not promising to take any such action and we will take or not take such action in our sole discretion. It is impossible to list every lawful use that we might make of personal information and the above examples are not intended to do so - they are only a general description and are for illustration.

Disclosure of Personal Information

Except as described in this Policy, our business practice is to not disclose personal information about you outside of Atlas Snow-Shoe and its affiliates without your consent. We disclose personal information as follows:

  • With Your Consent. We disclose personal information about you to third parties with your consent. We may obtain consent from you in several ways, such as in a form or agreement; online, through "click-through" agreements or registration pages; verbally, through interactive voice response; or when your consent is part of the terms and conditions through which we provide you a particular product or service. Your consent is sometimes implicit. For example, if you purchase a product from a store or through our site and ask that it be shipped to your home or other address, you implicitly consent to our disclosure of your name and address to a third-party shipping company to complete delivery, of your credit card number to the credit card processor to authorize the transaction, and to the bank to collect payment.
  • Product or Service Fulfillment. We may disclose personal information to third parties who complete transactions or perform services on our behalf, transactions on your behalf, or transfers related to providing products or services to you. For example, we may contract with third parties to host a site, collect and provide products reviews, or send our emails. Through contracts with these third parties, we restrict the manner in which they may use and disclose personal information about you without your consent.
  • Certain Business Transfers. Personal information may be disclosed as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing or sale of company assets. It may also be disclosed in the event of insolvency, bankruptcy or receivership in which personal information could be transferred to third parties as one of the business assets in the transaction.
  • Legal Process; Protection of Atlas Snow-Shoe and Others. We may disclose personal information to comply with the law (e.g., a lawful subpoena); to enforce or apply any contracts or agreements; to initiate, render, bill, and collect for products or services; to protect our rights or property; in connection with claims, disputes, or litigation; to protect ourselves, our members, and other customers from the harmful acts of others (e.g., theft, fraud, or abuse); or if we determine disclosure of personal information is necessary in an emergency.

Cookies, Web Beacons and Similar Technologies

We use "cookies" or other tracking mechanisms to help support the integrity of registration and buying processes on our site, to retain changes that you made (e.g., if you personalize a page), and to learn about your possible interest so that we can try to personalize marketing. A "cookie" is a small data file that our site transfers to your computer for storage to allow our server to "remember" specific personal information. We also use cookies or similar information for typical business purposes such as to administer the site, to track and analyze visitor traffic so that we can adjust the site, and to advertise and promote our products and services. The cookies or other tracking mechanisms collect at least the following: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time of your access; and your computer's IP address and information about its operating system and browser. These technologies help us to combat fraud or misuse and to remember things like: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and (4) the pages you visit as you shop. In our emails we use "pixel tags" to determine if your email software or service can display html-formatted email (this helps us optimize the size of our messages and conserve bandwidth). You can disable some cookies, but the site won't necessarily function as designed (e.g., cookies must be enabled to register or make purchases).

We also allow collection by analytic service provider(s) of site click-stream and cookie data to help us track aggregate and individual use of our site and determine possible interests of users (e.g., if you read a site article about tents, during a subsequent visit we might present you with an article about maintaining tents).

Some advertisers might use their cookies on our site or in their messages to you. If you click on an advertisement, a cookie might be placed on your computer. To find out how these kinds of companies tend to collect and use information or to take advantage of any opt-out opportunities they provide, visit their sites to see their privacy policies. We do not control these companies, and their practices and policies may change over time.

It is our hope that you find the display of advertising to you based on your non-personally identifying browsing interests valuable; however, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org/managing/opt_out.asp.

Use of Location Data

When you are accessing this website on a mobile device, we may ask to determine your current location in order to provide you with the most accurate data. We do not share your location information with any third parties. If you are not comfortable with this, you may disable the use of location services in the application settings at any time.

Your Choices

You may opt out of receiving commercial messages from us and from certain other parties and from our sharing of certain personal information at any time.

Access to Personal Information

We do not maintain all personal information in a form that can be accessed or updated by you and some items may not be changed (e.g., transaction records). Accordingly, we will determine what may be accessed and how; we may also keep a record of changes (including deletions) and disclose them for lawful purposes. We keep personal information for as long as we think is necessary or advisable and we reserve the right to retain it to the full extent not prohibited by law. We may discard personal information in our discretion so you should retain your own records. Often it is not feasible or advisable to discard personal information (such as commingled personal information), so we reserve the right to retain it but treat it as inactive or discarded. You may make a request for us to update personal information (that is eligible for updating) by contacting our Customer Service department via email, telephone, or mail (see http://atlassnowshoe.com/contact for specific addresses and numbers); typically it takes us about two days to process an update request and we reserve the right to take longer.

Security of Personal Information

Atlas Snow-Shoe takes physical, electronic, and procedural measures to protect personal information from unauthorized access, use, or disclosure while it is under our control. Even so, security breaches and mistakes can and do happen and we do not guarantee the security of personal information. Except for financial transmissions, you should assume the site is not encrypted. Email communications and online chat are not encrypted, so do not include sensitive personal information in them. "Phishing," imposters, and fake websites are a fact of modern life.

What Can You Do To Protect Personal Information

At any time, if you believe personal information about you within our control has been accessed by unauthorized persons, please contact us. An important part of ensuring the security of personal information is your own effort to protect it against unauthorized access or use.

Children

You may provide or we may ask for personal information about children. We do not, however, want to collect personal information from children. Do not provide us any personal information (directly or on site bulletin boards, etc.) unless you are at least 13 years of age. We encourage parents to caution their children not to provide any personal information. If a child under 13 has provided personal information, a parent or guardian may so inform us by writing us at the address noted below, and we will use commercially reasonable efforts to delete it from our database, subject to applicable law and this Policy.

Newsletters

You may optionally choose to sign up for an email newsletter through various email signup forms throughout our website. When you do so, that information is stored securely by a third-party service whom we use specifically for managing our newsletter sending and subscribership. You can always opt-out of the newsletter at any time. The only information stored about you during registration is the information you provide, such as your email address, and possibly your IP address information, such as your country of location.

Other Applicable Terms

This Policy does not modify or alter any applicable agreement you have or may have with Atlas Snow-Shoe. Additionally, your use of certain of our products or services (e.g., equipment rentals), or your participation in certain special events or activities, may be subject to one or more applicable agreements, and certain other terms may all apply to your use, purchase, or participation. If this Policy conflicts with any portion of those terms and agreements, those terms and agreements govern to the extent of the inconsistency.

Changes to this Policy

This Policy replaces all previous disclosures we may have provided you about our personal information practices. We will update this Policy if our practices change or if laws or regulations require that we change it. If we decide to disclose personal information in a way that is materially different from that which was stated in this Policy at the time personal information was collected, we will notify you by posting notice of the change on our site and on this page for a reasonable period before we implement that change and, if feasible, will give you an opportunity to opt out of the proposed use of personal information.

How to Contact Us

We respect your privacy and are committed to effecting the policies described in this Privacy Policy. If you have any questions, comments or concerns about this Privacy Policy or about our privacy practices, please call our customer service representatives at 800-426-1617 or contact us using the contacts form. You may also direct your privacy-related comments or questions to the following address:

Atlas Snow-Shoe
4201 6th Ave S
Seattle, WA 98108

Third Party Relationships and Your Privacy

Atlas Snow-Shoe has arranged with PowerReviews, Inc. (d/b/a Buzzillions) ("PR") to facilitate customer reviews of products sold by Atlas Snow-Shoe. When you submit a product review to PR, you will be subject to PR's terms of use and privacy policies. Accordingly, you should review them prior to submitting any product review (see http://buzzillions.com/public/legal/index_en_US.html). The reviews you submit may be posted on both PR's site and our site.

Opt-Out Choices

We will endeavor to process any opt-out request that you make in accordance with the instructions below in a commercially reasonable time.

  • Printed Materials: to opt out of receiving printed marketing materials at your postal address such as catalogs, flyers and postcards, contact us or send a letter to the address above.
  • Emails: to opt out of further marketing emails, use the method provided in the email (such as clicking on a link).

Shipping and Order Tracking

Full Tilt Boots

Full Tilt Boots does not currently offer online sales in your region.

To locate a Full Tilt dealer in your country, please use our Dealer Locator.

Website Returns

Full Tilt Boots

Full Tilt Boots does not currently offer online sales in your region.

To locate a Full Tilt dealer in your country, please use our Dealer Locator.

Payment Information

Full Tilt Boots

Full Tilt Boots does not currently offer online sales in your region.

To locate a Full Tilt dealer in your country, please use our Dealer Locator.

What is Kibo (Shopatron)

Full Tilt Boots

Full Tilt Boots does not currently offer online sales in your region.

To locate a Full Tilt dealer in your country, please use our Dealer Locator.

Sizing and Flex Comparison

Full Tilt Boots Size Charts

Check out our size charts below for Original, Soul, Influence and Growth Spurt Boots.

You can also click here to download a copy of our size chart.

Full Tilt Boots Size Chart

Full Tilt Flex Comparison

Use this chart to compare Full Tilt Tongue Flex to the industry standard flex ratings.


Full Tilt Flex Industry Flex
Flex 10 120
Flex 8 100
Flex 6 90
Flex 4 70

Sponsorship

Full Tilt Sponsorship

We don’t pay skiers to ride our boots; even pros you see rocking our boots, like Seth Morrison, Tom Wallisch, and any number of Olympic freestyle skiers, are on our boots simply because it gives them a performance advantage over people that ride conventional overlap boots or weak copies of our original 3-Piece designs.

Of course, if you’re one of the hard working skiers at the pro level on podiums or star in pro ski films we may consider sending you a pair to give you the advantage needed to kick even more butt.

Otherwise, we’re just a bunch of boot fitters that live and breathe boots and believe the most important place to put our money is back into the product.

ATTENTION AGENTS & ATHLETE MANAGERS

Please refer your world class athlete to the Full Tilt Team Manager in their home country for consideration of sponsorship so we can work with them one on one. We like to keep a close relationship to these pros to enure a healthy partnership and continue to develop the worlds best boots. Thanks!

Go to our Team Page for a list of elite Full Tilt athletes.

Poster Requests

Can I get some Full Tilt posters?

Yes!

Just send us a small poster tube with a self addressed shipping label and paid return postage inside the poster tube. We’ll then fill with posters and send back to you using the paid postage you've included inside.

Here is an example of what to include inside:

poster_requests

Mail Poster requests to:

FULL TILT USA
Attn: Poster Request!
​413 Pine Street​
3rd Floor
​Seattle, WA 98101​​​